Refund policy

At The Intermission, we want you to love every ritual and moment our products help you create. If you are not completely satisfied, we are here to help.

Returns and Exchanges:

• We accept returns or exchanges within 14 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as when they arrived.
• To start a return, please contact us at welcome@theintermission.com with your order number and reason for the return.

Non-Returnable Items:

• Custom, personalized, or limited-edition items cannot be returned unless they arrive damaged or defective.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 7 business days.

Exchanges:

• If you wish to exchange an item for a different candle or scent, we will guide you through the process once your return is received.

Damaged or Defective Items:

• If your candle arrives damaged or defective, please reach out immediately. We will replace it or issue a refund at no additional cost.

Questions?

We are here to help. Contact us anytime at welcome@theintermission.com